Refund policy

Refund & Exchange Policy 

DISCLAIMER

  • Please note that all sales are final, and we are unable to offer refunds or returns. We appreciate your understanding and support!


Exchange Policy – For Size Issues

At Trendyaura, we want you to feel great in what you wear—and we understand that sometimes, sizing might not be quite right. While we don’t offer returns or refunds, we’re happy to assist with an exchange for size-related concerns.

Here's how it works:

  • Exchanges are available only for size issues.

  • Please reach out to us within 72 hours of receiving your order.

  • The item must be unworn, with tags and original packaging still intact.

To request a size exchange:

What to expect next:

  • Once everything is confirmed, your exchange will be shipped via Shiprocket within 5–7 business days.

  • Tracking details will be shared via email or SMS.

  • Once the exchange is approved, the replacement item will be delivered to the customer within 6 days.

  • Delivery times may vary slightly depending on your location, but we’ll keep you updated throughout the process.

We’re here to make sure your shopping experience stays as comfortable as your outfit.

Exchange Policy – For Damaged Items

We pack each order with care, but in the rare event that something arrives damaged, we’re truly sorry—and we’re here to make things right.

What to do if your item is damaged:

  • Please contact us within 72 hours of delivery.

  • To help us resolve the issue quickly, we’ll need:

    • A photo clearly showing the damage

  • The item should be unused and returned with its original tags and packaging.

To request a damage-related exchange:

What happens next:

  • Once your request is approved, we’ll ship a replacement using Shiprocket within 5–7 business days.

  • You’ll receive tracking details once the new item is on its way.

  • Once the exchange is approved, the replacement item will be delivered to the customer within 6 days.

  • If there’s any delay, we’ll keep you informed and provide full support along the way.

We truly appreciate your understanding and are always here to help ensure you have a pleasant experience with us.